Please give us as much prior notice as possible in the event that you need to cancel your appointment. We require 24 hours notice to cancel any booking/valet type. We reserve the right to take full payment if a valet is cancelled on the day without prior agreement. The full charge may apply in instances where we turn up to find the vehicle unavailable for us to carry out the service without prior notification, fuel charges will also be added. These policies reflect the fact that our time is valuable and your appointment may have prevented someone else from benefitting from our services. In the unlikely event that your appointment has to be delayed or cancelled by us, we will contact you as soon as possible. We will not be held liable for any consequential losses resulting from such delay or cancellation.
OUR VALET PRICES AND PAYMENT METHODS
Prices shown on this website or discussed on the telephone, are a quotation and may be subject to change once we have seen your vehicle. The quotation may be increased should the vehicle not be as described, extra services are requested, or the vehicle is significantly dirtier than we would otherwise reasonably expect. This could be due to the size of your vehicle, location, very muddy carpets, mouldy upholstery, excessive dog hair, nicotine odours etc. We will discuss your individual requirements upon inspection of the vehicle. Out of hours and weekend appointments may carry a surcharge. Payments are to be made in CASH unless otherwise agreed by us prior to starting the service. All payments must be made on the day, upon completion of the service. N.B. All service fees must be paid direct to the operator immediately upon completion. An invoice will be provided upon request.
In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 28 days of the due date may result in the matter being referred to P&J CDS our debt collection agents whose charges will be added to and payable with the invoice debt.
HOW LONG WILL MY VALET TAKE?
Most of the services listed on our website have an "Estimated Time To Complete" next to them. It is common to go a little over the estimated time as we always give that little extra attention to detail, culminating in job satisfaction, customer satisfaction and the Wow factor!
BAD WEATHER CONDITIONS AND YOUR BOOKING
We carry out valet services all year round but, on some occasions, the weather prevents us from pursuing our normal duties. In this event, if you have an undercover area or suitable garage, we could still valet your vehicle. If no such sheltered work area is available, bad weather may regrettably force us to cancel. We will contact you by phone to confirm the cancellation and to re-schedule a more suitable appointment.
CONTENTS OF YOUR VEHICLE / PERSONAL ITEMS
If you have booked a valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear. N.B. Items that may resemble rubbish could be considered disposable and, therefore, removed. We will not be held responsible in such a situation.
We will not be held responsible for any damage to your vehicle arising from ill fitting trim, loose or faulty parts, door mirrors held on with chewing gum etc. Please ensure you make us aware of any potential problems before we start the valet.
WE AIM FOR 100% CUSTOMER SATISFACTION
If you have just read all the above, don't worry! Terms and Conditions are there to protect yourself and us. We build our business on recommendations and we really do enjoy looking after cars. That's why we are considered to be extremely good at what we do, and excellent value for money. We always go that extra mile! Please book in confidence.
Please note we may take before and after photos of your vehicle for use on social media etc, number plates are blurred out. If you do not wish your vehicle photos to be used please advise us beforehand